Operational Learning & Root Cause Analyst

Core responsibilities:

• Drive organizational excellence by identifying, designing, analyzing, implementing, and improving core business processes across Portland General Electric
• Develop and implement comprehensive continuous improvement plans that align with PGE's strategic objectives
• Engage stakeholders through effective change management strategies and collaborate with leaders across the organization
• Assess impacts of changes to process, technology, organization structure and policy for midsize to moderately complex projects

This role directly impacts how PGE serves 900,000 customers while advancing the company's clean energy future, creating sustainable improvements that enhance both operational efficiency and commitment to environmental stewardship.

Required qualifications:

• Bachelor's degree in business, communications, organizational development, psychology or related field or equivalent experience
• Five or more years in project management, change management, process improvement, consulting or related field
• Advanced knowledge of project management, change management, process improvement methodologies and business process re-engineering
• Strongly prefer PMP certification, Lean Six Sigma Green Belt, CBPP, CCIM and/or change management certification such as PROSCI

Compensation Range: $89,175.00 - $148,625.00 with performance-based incentive bonus. PGE provides a total rewards package designed to reward contributions while supporting well-being and professional development. The company offers equal opportunity employment and workplace accommodations.

Portland General Electric (PGE) works to create a smarter, cleaner, more enduring Oregon neighborhood, energizing lives, strengthening communities and driving advancements in energy that promote social, economic and environmental progress since 1888.