Onboarding Specialist- ES

The Onboarding Specialist is responsible for managing four key mailboxes: Onboarding, Project Start, Purchase Orders and Invoice Issues. The incumbent collaborates with both internal and external customers throughout the entire onboarding process, from initiating new customer relationships and setting up projects, to managing purchase order receipts, entries, and resolving invoice disputes.

• Delivers outstanding service to both internal and external clients via phone, email, or in person, ensuring timely and precise assistance.
• Investigate billing discrepancies, process adjustments, and manage invoicing and collections.
• Receive customer onboarding forms, build account in Salesforce, D365, EQAI & AESOP. Communicate with Credit, Customer Service and Sales regarding new account builds.
• Send Contracts to GM's for execution. Upload executed contracts to D365 & Salesforce, Call Customers to welcome them to Republic Services, follow up with an email introducing customer to customer service, sales and project managers and provide executed copies of contracts to customers.

This role ensures smooth transitions between onboarding phases and provides ongoing support, including assistance with audits, which is pivotal in delivering seamless customer experiences and maintaining accurate account setup and documentation for environmental services that help create a more sustainable world.

• Knowledge of basic accounting processes
• Ability to work within a team environment and handle multiple assignments simultaneously
• Proficient with Microsoft Office, DocuSign, and PDF writer.
• Detail Oriented for information accuracy
• Ability to read, analyze and interpret company documents (i.e. credit applications, service agreements)
• Strong problem-solving skills
• Commitment to customer service and possess the ability to actively listen to customers to understand requests and resolve issues or make recommendations.
• High School Diploma - preferred.
• 2 - 4 years of data entry experience; including the ability to type a minimum of 35 words per minute.
• Customer Service experience and billing experience required --additional perks would be D365, EQAI and Salesforce knowledge.

Eligible employees can elect to participate in:

• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Health care and dependent care spending accounts.
• Short- and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• Retirement plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).
• Paid Time Off (PTO)

Republic Services, Inc. is a leader in the environmental services industry, providing customers with products and services including recycling, waste, special waste, hazardous waste and field services. Their industry-leading commitments to advance circularity and support decarbonization are helping deliver on their vision to partner with customers to create a more sustainable world.