Monitoring & Evaluation (M&E) – Client Feedback Lead

• Develop and lead WFD's global client feedback strategy using cost-effective, multi-method approaches across multiple countries
• Implement feedback mechanisms including online surveys, polls, focus groups, user interviews, and digital product testing
• Ensure strong data-to-decision linkages by synthesizing findings into actionable insights for platform managers and leadership
• Champion user feedback internally and help teams integrate insights into product features, content, and strategy

This role strengthens WFD's feedback-to-action cycle by gathering high-quality, actionable feedback from users seeking abortion information and care, directly guiding content design, platform features, and operational decision-making to improve reproductive health services.

• At least 3 years of experience designing and running online surveys, polls or feedback mechanisms across multiple countries
• Demonstrated ability to engage hard-to-reach groups, particularly young people aged 15–34 years
• Hands-on experience designing digital survey instruments (e.g. SurveyMonkey, Lyssna, Google Forms, KoboCollect)
• Professional written and verbal communication skills in English and deep commitment to reproductive rights and stigma-free SRH information

USD 22,000 - 26,000 per annum, with benefits including paid leave days, sick leave days, national holidays, and a medical allowance.

Women First Digital (WFD) is a fully online femtech organization that meets reproductive needs through safe, accessible, and user-centered digital initiatives connecting users to abortion care, contraception, and provider education, reaching millions annually with accurate information and referrals.