Membership Manager

Core responsibilities:

• Manage CNU's relationship with its members, including responding to inquiries and developing strategies to improve member experience
• Oversee all daily membership operations and services, including monitoring workflows, maintaining reports, and designing retention/recruitment initiatives
• Maintain and improve membership systems and database with focus on efficiency and data hygiene
• Work with Engagement and Resources Teams to ensure campaigns, communications, and resources are delivered to membership

This role strengthens communities by supporting CNU's mission to improve urban design for better sustainability, accessibility, and equity, amplifying grassroots power to create positive change in cities and towns.

Required qualifications:

• Bachelor's Degree and 2-5 years experience in nonprofit sector in membership or constituent engagement
• Experience with CRM platforms (specifically NeonOne), data management, and reporting capabilities
• Strong organizational, project management, and strategic planning skills
• Excellent interpersonal communication skills and ability to work effectively in remote environment
• Understanding of and passion for CNU's mission and New Urbanism principles

Compensation and culture:

• Fully remote work environment with staff across the country
• 35-hour work weeks with flexible scheduling (must be available 10am-4pm ET)
• Equal opportunity employer prioritizing diversity in backgrounds and perspectives
• Travel expected for staff retreats and annual Congress
• No salary information provided in posting

Congress for the New Urbanism (CNU) is a member-based nonprofit organization championing better design of cities and towns to improve lives and strengthen communities for all, focusing on sustainability, accessibility, and equity through urban design reform.