Membership Coordinator

Core responsibilities:

• Maintain a thorough understanding of all membership categories, benefits, and initiatives and communicate them effectively to prospective and current members
• Answer member calls and respond to membership inquiries promptly and accurately
• Assist Membership Manager in member processes such as dues renewals, entering/updating member data, maintaining accurate database records, processing membership cards and mailings, and compiling membership reports
• Draft forms, letters and other membership materials and maintain files as appropriate or directed and in accordance with NVFC policies
• Support an online member forum, including monitoring discussions for adherence to community guidelines, responding to inquiries, generating activity reports, tracking monthly engagement metrics, and providing assistance with our ambassador program
• Draft and deliver membership presentations to attract new members and cultivate existing relationships
• Retrieve and deliver membership data to support the communications team in executing targeted outreach initiatives

This role supports over one million volunteer firefighters and EMS personnel by maintaining membership services and resources that help them serve their communities effectively during emergencies.

Required skills and qualifications:

• Bachelor’s degree from accredited college or university; minimum two to four years related experience and/or training; or equivalent combination of education and experience
• Experience with Rhythm membership database and/or other membership database(s) preferred
• Experience with email marketing systems such as Constant Contact or Informz preferred
• Experience using and/or managing a Higher Logic or other online community preferred
• Proficiency in Microsoft Office, including Excel, Word, Outlook, PowerPoint and other productivity tools
• Excellent customer service ethic and communication skills
• Highly organized with ability to learn quickly, prioritize, and manage multiple projects with high attention to detail
• Volunteer fire service experience or knowledge a plus

The NVFC provides competitive pay, an excellent benefits package, a great work atmosphere, work-life balance, and room for personal growth and learning.

The National Volunteer Fire Council (NVFC) is the premier nonprofit association serving the volunteer fire, emergency, and rescue services, serving as the voice of over one million volunteer firefighters and EMS personnel on Capitol Hill and providing valuable training, programs, and other resources.