Manager, Residential Field Service Operations

Core responsibilities:

• Lead and coach Residential Field Service Managers (RFSMs) to meet performance and quality targets
• Act as primary escalation point for subcontractor and field issues, ensuring consistent execution of processes and service standards
• Collaborate with cross-functional teams to resolve service delays, escalations, or process gaps
• Analyze service data to identify trends and recommend improvements for field operations

This role contributes to building a more sustainable future for the planet by ensuring efficient, high-quality service execution for distributed solar and energy storage systems, helping accelerate the transition to renewable energy.

Required qualifications:

• 4+ years experience in solar operations, field service management, or subcontractor oversight
• 2+ years experience leading or coaching a distributed team
• Solid understanding of residential solar systems and service workflows
• Comfortable with data analysis and digital tools (e.g., CRMs, service platforms)

Benefits include:

• Remote work opportunity for most roles
• Outstanding benefits including family medical, dental, vision, disability, 401(k) with $1k match per year
• 12 weeks paid parental leave after 1 year, and 4-week paid sabbatical after 4 years
• Competitive total compensation package including monthly health insurance premiums, bonuses and long-term stock options
• Thoughtful paid time off and supportive company culture with affinity groups

Omnidian is a fast-growing tech-enabled service company revolutionizing performance assurance for the distributed solar and energy storage industries, building a more sustainable future through innovative technology and passionate teams.