Lead Customer Education Specialist / Trainer

• Build an in-depth comprehensive knowledge of the products and product roadmap in your allocated vertical.
• Demonstrate excellence in analysing client needs and create tailored workflow solutions that maximize the value of Wood Mackenzie content to clients.
• Embed our products with customers by delivering workflow-based training and demo sessions to increase users, usage and support cross sell, upsell, retention and new business development.
• Answer level 3 inbound queries from customers within your product vertical, ensuring a timely and comprehensive response.

This role helps companies and governments make confident decisions to lead the transition to a sustainable future by ensuring clients extract maximum value from Wood Mackenzie's renewable energy and natural resources data and analytics.

• Have experience in a Customer Education role within a b2b sales, data analytics or SaaS based solutions organisation.
• Have experience in oil & gas, energy, or natural resources.
• Have presentation, public speaking, communication and training skills and experience.
• Have experience using Salesforce.com and working with business applications (PowerBI, Intermediate Excel skills).

No specific compensation, perks, or culture highlights mentioned in the job description beyond the company values: Inclusive, Trusting, Customer committed, Future Focused, Curious.

Wood Mackenzie is the global data and analytics business for the renewables, energy, and natural resources industries, providing reliable and actionable insight to help companies and governments lead the transition to a sustainable future.