Knowledge Management and Process Improvement Specialist

Core responsibilities:

• Curate, organize, and maintain up-to-date resources on Omnia (intranet), SharePoint, and Teams to ensure accessibility and ease of use for IP staff in multiple languages
• Analyze operational workflows within IP to identify bottlenecks and opportunities for improvement, recommending and implementing process enhancements
• Design clear, visually appealing, and culturally relevant layouts for resources, tools, and guidance materials, ensuring alignment with organizational branding
• Promote adoption and effective use of knowledge management tools through training, guidance, and user support

This role enhances International Program efficiency by organizing and curating resources, improving internal communication, and optimizing operational processes for a diverse, multi-lingual staff, ultimately supporting MCC's humanitarian and development work worldwide.

Required qualifications:

• Bachelor’s degree in organizational development, communications, information management or related field (or equivalent experience)
• Minimum of 2 years of professional experience in knowledge management, process improvement, internal communications, resource design, or related field
• Proficiency in collaboration tools, especially SharePoint, Teams, and document management systems
• Demonstrated ability to design visually clear, branded, and engaging resources (e.g., Adobe Creative Suite, Canva, or similar tools)
• Experience in a multi-lingual, cross-cultural work environment; NGO or international development experience preferred

No specific compensation, perks, or culture highlights mentioned in the job description.

Mennonite Central Committee (MCC) is a Christian organization committed to nonviolent peacemaking and humanitarian work, with all workers expected to exhibit a commitment to personal Christian faith and discipleship.