Associate Account Director

Core responsibilities:

• Lead client relationships with confidence and clarity, acting as a trusted partner to client teams through strategic guidance and proactive communication.
• Own and orchestrate complex, multi-stream projects, ensuring teams are aligned, risks are surfaced early, and work moves forward smoothly.
• Provide strategic perspective to help shape briefs, refine deliverables, and connect creative and strategic output to client goals.
• Manage financial performance by monitoring scope, staffing, burn, and forecasts with precision to keep projects financially healthy.

This role creates positive change by helping clients in the health and non-profit sectors navigate change and seize opportunities, fostering positive change within their industries through strategic marketing that delivers meaningful and measurable results.

Required skills and experience:

• 7+ years of account management experience within a creative or strategic marketing agency, including experience supporting animal health, pet care, or adjacent clients.
• Proven ability to lead client relationships, building trust quickly and guiding clients through decisions with clarity and calm.
• Strong strategic and business instincts, understanding the "why" behind the work and connecting dots across business, market, and audience context.
• Expert project leadership skills to run complex programs, balance competing priorities, and keep teams on track in fast-moving environments.

Benefits include:

• Salary range: $115,000-$135,000
• 25 days off per year + 16 paid holidays
• Matching 401(k)
• Medical, dental & vision insurance
• Paid maternity & paternity leave
• Home office setup
• Yearly team retreats
• Comprehensive professional development program including executive coaching and yearly professional development stipend
• Flexible hybrid work schedule
• Diverse, equitable, and inclusive workplace culture