Customer Success Manager (Dutch Speaking)

Core responsibilities:

• Lead as a strategic partner with customers to align their objectives with actionable success plans that drive efficiency, growth, and measurable outcomes through Brightspace adoption
• Design, own, and continuously evolve customer success and adoption plans, ensuring strong alignment between customer goals, industry best practices, and platform capabilities
• Drive value realization by applying deep knowledge of Brightspace, education technology landscape, and customer workflows to identify opportunities for optimization and improved outcomes
• Proactively assess customer health, identify risk, and influence corrective actions that increase engagement, reduce churn, and strengthen long-term success

This role transforms the way the world learns by helping educational institutions and companies achieve improved retention, engagement, satisfaction, and results for learners of all ages through effective adoption of D2L's learning platform.

Required qualifications:

• 3+ years of experience in a similar role
• Excellent written and verbal proficiency in Dutch and English
• Demonstrates expertise in product and platform adoption, leveraging technical knowledge and implementation experience to guide customers toward outcome-driven utilization
• Hands-on experience with AI tools or strong interest in experimenting with emerging AI technologies

Benefits and perks:

• Impactful work transforming the way the world learns
• Flexible work arrangements
• Learning and Growth opportunities
• Tuition reimbursement of up to $4,000 CAD for continuing education
• 2 Paid Days off for education-related activities
• Employee wellbeing programs (mental health services, EFAP program, financial planning)
• Retirement planning
• 2 Paid Volunteer Days
• Competitive Benefits Package
• Home Internet Reimbursements
• Employee Referral Program
• Wellness Reimbursement
• Employee Recognition
• Social Events
• Dog Friendly Offices at select locations