IT Consultant

Our ideal candidate has a technical background, has experience in a customer support or IT admin role, and understands the day-to-day aspects of an IT organization, especially in a high-growth startup with ever-changing requirements. Success in this role requires strong troubleshooting skills and a collaborative approach to work with cross-functional teams to enhance technical operations.

**What You’ll Do:**

•
Provide technical support for desktop, laptop, mobile devices, and peripherals

•
Manage macOS workstations including provisioning, patching, and imaging

•
Configure and manage network devices (routers, switches, wireless APs)

•
Assist with onboarding/offboarding processes (accounts, devices, access control)

•
Maintain and optimize our endpoint management system, ensuring devices are compliant, secure, and consistently operational

•
Provide responsive technical support to our team members, quickly diagnosing and resolving issues for both in-office and remote employees

•
Troubleshoot all IT-related topics and in-depth research to find the best technical solutions

•
Maintaining comprehensive documentation for systems, processes, and procedures to support knowledge sharing and business continuity

•
Maintain an organized and updated inventory of IT equipment and software licenses

•
Document IT procedures, solutions, configurations, and changes

•
Order/procure equipment, maintain vendor relationships, and inventory management for all IT hardware and software

•
Partner with all business units and collaborate on projects

•
Communicate effectively and concisely to the entire company

•
Analyze existing processes, suggest and make improvements, and implement business processes where none exists

**What You'll Bring:**

•
Excellent verbal and written communication skills

•
Excellent teamwork skills with flexibility to partner with many teams

•
Familiarity with Linux, macOS, Windows, iOS, and Android devices

•
Ability to administer G-Suite for day-to-day operations

•
Capable of managing AV hardware and software, including Google Meet and other video conferencing software

•
Strong knowledge of networking concepts (switching, firewalls, subnetting, wireless technologies, VPNs, LAN/WAN, etc.)

•
Prior IT/helpdesk/customer service experience, particularly in an early-stage startup

•
Firm grasp of networking protocols such as TCP/IP, UDP, ARP, DNS, DHCP, and PXE

•
Expertise in procuring and maintaining physical computer infrastructure

•
Ability to solve immediate problems while designing and prioritizing systemic solutions

•
Experience administering SaaS applications like Microsoft, Google Workspace, and Slack

**Nice to Have:**

•
Software license management

•
Supporting development environment based on GCP VM instances

**About Genesis Molecular AI**

Genesis Molecular AI is pioneering foundation models for molecular AI to unlock a new era of drug design and development. The company’s generative and predictive AI platform, GEMS (Genesis Exploration of Molecular Space), integrates AI and physics into industry-leading models to generate and optimize drug molecules, including the breakthrough generative diffusion model Pearl for structure prediction. Genesis has raised over $300 million from leading AI, tech and life science-focused investors, signed multiple AI-focused research collaborations with major pharma partners, and is deploying GEMS to advance an internal therapeutics pipeline for a variety of high-impact targets.

Genesis is headquartered in Burlingame, CA, with a fully integrated laboratory in San Diego. We are proud to be an inclusive workplace and an Equal Opportunity Employer.

Our ideal candidate has a technical background, has experience in a customer support or IT admin role, and understands the day-to-day aspects of an IT organization, especially in a high-growth startup with ever-changing requirements. Success in this role requires strong troubleshooting skills and a collaborative approach to work with cross-functional teams to enhance technical operations.

**What You’ll Do:**

•
Provide technical support for desktop, laptop, mobile devices, and peripherals

•
Manage macOS workstations including provisioning, patching, and imaging

•
Configure and manage network devices (routers, switches, wireless APs)

•
Assist with onboarding/offboarding processes (accounts, devices, access control)

•
Maintain and optimize our endpoint management system, ensuring devices are compliant, secure, and consistently operational

•
Provide responsive technical support to our team members, quickly diagnosing and resolving issues for both in-office and remote employees

•
Troubleshoot all IT-related topics and in-depth research to find the best technical solutions

•
Maintaining comprehensive documentation for systems, processes, and procedures to support knowledge sharing and business continuity

•
Maintain an organized and updated inventory of IT equipment and software licenses

•
Document IT procedures, solutions, configurations, and changes

•
Order/procure equipment, maintain vendor relationships, and inventory management for all IT hardware and software

•
Partner with all business units and collaborate on projects

•
Communicate effectively and concisely to the entire company

•
Analyze existing processes, suggest and make improvements, and implement business processes where none exists

**What You'll Bring:**

•
Excellent verbal and written communication skills

•
Excellent teamwork skills with flexibility to partner with many teams

•
Familiarity with Linux, macOS, Windows, iOS, and Android devices

•
Ability to administer G-Suite for day-to-day operations

•
Capable of managing AV hardware and software, including Google Meet and other video conferencing software

•
Strong knowledge of networking concepts (switching, firewalls, subnetting, wireless technologies, VPNs, LAN/WAN, etc.)

•
Prior IT/helpdesk/customer service experience, particularly in an early-stage startup

•
Firm grasp of networking protocols such as TCP/IP, UDP, ARP, DNS, DHCP, and PXE

•
Expertise in procuring and maintaining physical computer infrastructure

•
Ability to solve immediate problems while designing and prioritizing systemic solutions

•
Experience administering SaaS applications like Microsoft, Google Workspace, and Slack

**Nice to Have:**

•
Software license management

•
Supporting development environment based on GCP VM instances

**About Genesis Molecular AI**

Genesis Molecular AI is pioneering foundation models for molecular AI to unlock a new era of drug design and development. The company’s generative and predictive AI platform, GEMS (Genesis Exploration of Molecular Space), integrates AI and physics into industry-leading models to generate and optimize drug molecules, including the breakthrough generative diffusion model Pearl for structure prediction. Genesis has raised over $300 million from leading AI, tech and life science-focused investors, signed multiple AI-focused research collaborations with major pharma partners, and is deploying GEMS to advance an internal therapeutics pipeline for a variety of high-impact targets.

Genesis is headquartered in Burlingame, CA, with a fully integrated laboratory in San Diego. We are proud to be an inclusive workplace and an Equal Opportunity Employer.