Innovation and Analytics Customer Success Manager

Core responsibilities:

• Serve as the primary point of contact for clients participating in Analytics Workbench projects, building and maintaining strong relationships
• Support sales efforts by sharing innovation vision and subject matter expertise with potential clients, and own program renewal and expansion quota
• Collaborate with various teams to implement account management plans focused on growth, and track/present key performance indicators
• Provide leadership in analyzing, diagnosing, and flagging issues, proposing resolutions to ensure project success

This role contributes to accelerating a clean energy future by enabling energy companies and consumers to make data-driven energy-related decisions through AI-powered analytics, helping optimize grid planning and promote sustainable energy usage.

Required skills and qualifications:

• At least 3 years of proven experience in customer success, account management, or related roles working on utility programs (or 2 years customer success + 1 year utility programs)
• 1-2 years of familiarity with energy sector technologies, programs and regulations
• Analytical mindset with proficiency in data analysis and reporting tools, and experience with Project Management (Wrike) and Engineering (JIRA) tools
• Strong interpersonal and communication skills, with ability to convey complex technical information clearly and manage multiple priorities

Compensation and benefits:

• Salary range: $85,000-$120,000 DOE
• Medical, Dental and Vision Insurance from day one, HSA/FSA/DCFSA plans, 401(k) Plan
• Flexible Paid Time Off, annual wellness stipend, annual professional development stipend
• Paid Parental Leave, bereavement leave, mental health and wellness resources
• Growth potential with a startup, collaborative environment, flexible work arrangements
• Exclusive employee discounts, mentorship programs, community service day

Bidgely is an AI-powered SaaS company accelerating a clean energy future by enabling energy companies and consumers to make data-driven energy-related decisions through its UtilityAI™ Platform.