HVAC Service Tech

Core responsibilities:

• Manage the service portfolio for all installed residential heat pump systems in Eastern MA.
• Oversee preventative maintenance, repairs, and homeowner callbacks, ensuring high system uptime and customer satisfaction.
• Deliver process and operational improvements — from standardized parts lists to install efficiency upgrades.
• Lead development of maintenance protocols, technician standards, and service reporting systems.

This role directly contributes to reducing carbon emissions by maintaining and optimizing residential heat pump systems, helping homeowners transition away from fossil fuels and supporting the organization's mission to decarbonize the built environment.

Required qualifications:

• 7+ years of residential HVAC experience.
• Expertise in ducted and ductless heat pump systems across multiple manufacturers.
• Valid EPA Universal Certification (required).
• MA Sheet Metal License (preferred).
• Valid driver's license with a clean driving record.
• Ability to lift up to 50 pounds and perform physical work in the field.
• Strong diagnostic, repair, and customer communication skills.
• A drive to make processes better, not just maintain the status quo.

Compensation and benefits:

• $105,000 - $110,000 base salary
• Stock options, commensurate with experience and in line with internal equity bands
• 75% employer-paid health, dental, and vision
• 401(k) with 4% company match
• Unlimited PTO and 10+ company holidays
• Home electrification incentives
• Remote-first work culture

Elephant Energy is a certified B Corp committed to building a one-stop shop that makes it easy to upgrade to a climate-friendly home. They enable homeowners to confidently switch to modern, electric technologies and get their homes off fossil fuels.