Head of Product, Delivery Platform & Integrations

• Product Vision & Strategy – Set the direction for delivery platform capabilities, enhancements and partner integrations to improve service efficiency and scalability.
• Partner with engineering to ensure technical excellence - Work closely with engineering teams to make trade offs between time to market, scalability, and safeguard against likely gotchas. Craft actionable requirements that capture business opportunities and operational pain points.
• Measure success: Define key performance metrics, analyze production performance, and be the go-to for the performance of the delivery platform, routing and other key systems.
• Act as the primary technical POC: Serve as the key interface between Serve Robotics and partner technical teams, providing guidance on what is feasible and ensuring successful integration and alignment with product goals.

This role helps reimagine how things move in cities by developing a delivery platform for robot fleets that takes deliveries away from congested streets, makes deliveries available to more people, and benefits local businesses.

• 7+ years of product management experience, with a proven track record of shipping API-driven features or products and experience optimizing post-launch.
• Experience working with multiple partners, resolving conflicting requirements and priorities and negotiating for solutions that lead to a successful partnership.
• Demonstrated ability to lead external partner integrations with a strong technical focus.
• Excellent product judgment, with the ability to balance customer needs, business goals, and technical feasibility.
• Strong communication and collaboration skills, with experience managing relationships across technical and non-technical stakeholders.
• Strong analytical skills, including proficiency in SQL or similar tools.
• Experience with on demand delivery, logistics, ecommerce, fleet management, streaming services, healthcare services or other systems with real-time reliability requirements.

No benefits, compensation, or perks information provided in the job description.

Serve Robotics is reimagining how things move in cities through personable sidewalk robots designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.