Global Learning Coordinator

As a Learning Coordinator, your responsibility is to support the Global Training Administrators team's use of Ramboll’s global Learning Management System (LMS). You will provide timely responses to queries/issues, and facilitate the creation of new training resources, e.g., Event, sessions, online courses, in the system. As part of a team, you will carry out the operations of day-to-day tasks and back-end support for our global LMS (Ramboll Academy). You will troubleshoot issues and liaise with the LMS vendor to resolve them. This role requires professional communication and collaboration with cross-functional teams and stakeholders across the world. The roles require a good working knowledge of training administration and Learning Management Systems experience. Experience with Cornerstone and/or Workday Learning is preferable. In this role, you will: Deliver first-line support and guidance to our Training Administrators and end users in respect of our global LMS (Ramboll Academy). Be responsible for supporting administration functions with a thorough understanding of all training material types and methods of implementation. Demonstrate a good understanding of how Learning Management Systems work, and the importance of standards and governance. Support setting up e-learning courses in the LMS (upload, test, and roll out). Have a sound knowledge of Training rollouts via the LMS. Create and share standard reports, custom reports, and dashboards through the LMS. Work on both simple and complex LMS issues, where you are allowed strong independent action and latitude. Manage issues, questions, and service requests via our Support Portal. Follow the Service Level Agreements (SLAs) and guidelines for handling the tickets Escalate issues internally within the team and with Stakeholders, and externally with the LMS vendor support team. Keep yourself up to date with the latest features and functionality and share how they can fulfill business needs. Excel in a collaborative environment, but also take responsibility & ownership of tasks. Be clear, concise, and accurate in communications with customers and stakeholders.

This role supports global training initiatives that enhance employee skills and knowledge, contributing to organizational effectiveness and professional development across Ramboll's international operations.

Required qualifications:

• Good working knowledge of training administration and Learning Management Systems experience
• Experience with Cornerstone and/or Workday Learning is preferable
• Professional communication and collaboration skills with cross-functional teams and global stakeholders
• Ability to work independently on both simple and complex LMS issues with strong ownership of tasks

No compensation, perks, or culture highlights mentioned in the job description.

Ramboll Management Consulting is a global consulting firm, though the specific mission and impact focus are not detailed in this job posting.