Director, Midlevel Giving

Strategic Leadership:

• Serve as the primary point of contact for all matters related to Midlevel Giving strategy, execution, performance management and site adoption
• Assess the existing Midlevel strategy and provide strategic insight and specific program enhancements
• Develop and execute a comprehensive annual plan to grow the number of Midlevel donors, upgrade existing supporters, implement reactivation strategies and increase donor lifetime value
• Lead the Midlevel Audience Multi-Year Revenue Model as a key component of Covenant House’s long-term forecasting plan, ensuring targets align with organizational revenue goals

Program Management & Integration:

• Create, document, and continuously refine the Midlevel Giving roadmap, donor journey, and segmentation strategies
• Collaborate across Development to ensure seamless coordination between all supporter facing departments and content strategies
• Lead vendor and consultant relationships, ensuring high-quality deliverables, performance accountability, and ROI-driven decision-making
• Support the Midlevel Giving budget and forecast performance against revenue and expense targets

Performance & Analysis:

• Monitor and refine KPIs to measure donor acquisition, retention, upgrade, and reactivation performance
• Collaborate with internal and external analytics teams to identify growth opportunities, inform segmentation, and assess campaign effectiveness
• Work closely with Development Operations, consultants and key stakeholders to ensure data accuracy, reporting consistency, and insights that inform strategic decisions
• Regularly prepare and present performance reports and strategic recommendations to leadership

Leadership & Collaboration:

• Serve as a strategy lead within the Integrated Marketing team, contributing to department-wide strategic planning and budget development
• Mentor and guide CHI and Site staff, vendors or cross-functional contributors supporting Midlevel Giving initiatives with a special focus on high-touch portfolio programs
• Cultivate a culture of collaboration, innovation, and results-driven performance across internal and external partners

Your impactful work will directly support and uphold CHI’s mission to end youth homelessness as we know it today. This role grows revenue from mid-level donors to fund programs that help youth and young families achieve housing stability, heal from trauma, and forge pathways to independence.

Required Knowledge, Skills and Abilities:

• Strong analytical skills with the ability to synthesize complex data into actionable insights
• Demonstrated ability to manage budgets, vendors, and timelines effectively
• Exceptional communication and collaboration skills, capable of building alignment and influencing outcomes across diverse teams
• Proficiency with fundraising databases, CRM systems, and performance dashboards
• Strategic thinker who balances creativity with analytical rigor and cost-benefit discipline
• Highly organized, detail-oriented, and adept at managing multiple priorities in a fast-paced environment

Required Qualifications:

• Minimum 5 years' development experience in non-profit or non-profit consulting
• Proven success leading or supporting Midlevel Giving or similar donor programs, raising $10M+ from individual donors through integrated, multi-channel fundraising efforts
• Experience designing and executing segmentation and cultivation strategies for donor audiences at various giving levels

Preferred Knowledge, Skills, Abilities and Qualifications:

• Prior experience working with our tools: Every Action, Asana, Microsoft Teams, Microsoft Office Suite
• Bilingual in Spanish with strong written and verbal communication

Our Community: Our critical mission demands that we have all voices at the table. A team of diverse people, perspectives, and experiences is smarter, stronger, and more effective for our young people. At Covenant House, every team member is valued, respected, heard, and supported, and we welcome honest and courageous self-reflection on any aspects of our work that are based on biased or outdated viewpoints. We deliberately create opportunities for our staff to grow and thrive. Covenant House International is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind: CHI is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at CHI are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, belief, sex, sexual orientation, gender identity, national origin, veteran status, family or parental status, disability status, or any other status protected by the laws or regulations in the locations where we operate. CHI will not tolerate discrimination or harassment based on any of these characteristics and encourages all qualified applicants to apply. If you have a disability or medical condition and need a reasonable accommodation, such as an ASL interpreter or a different interview format, or if you have physical accessibility needs, let us know. Contact us at 1-800-388-3888, Monday through Friday, 9 a.m. to 5 p.m., Eastern Time or email us at [email protected].

Since 1972, Covenant House has served and advocated for youth and young families experiencing homelessness, human trafficking, and exploitation. Their overarching goal is to end homelessness among youth and young families by helping them achieve housing stability, heal from trauma, tap into their innate resilience, and hone their interests and skills to forge new pathways to independence.