Customer Support Specialist

Core responsibilities:

• Act as the first point of contact for customers and the global Hitachi Energy service network for service requests, maintenance issues, and warranty-related queries
• Document and time-log all activities taken toward resolving customer issues
• Support customers during run-time activities and provide online troubleshooting support and resolution
• Participate in ensuring 24/7 availability and ensure compliance with applicable regulations, procedures, and guidelines

This role strengthens customer support for Hitachi Energy's essential equipment, ensuring timely problem resolution and maintaining reliable service for customers' businesses.

Required qualifications:

• Experience in Customer Service with a minimum of 2 years of experience
• Must be fluent in both Spanish and English; any other language would be an advantage
• Ability to apply a structured and methodical work style during increased pressure to act
• Readiness to travel approximately 10% on a global basis for troubleshooting, training, or customer meetings

No specific benefits, compensation, or perks mentioned in the job description.

Hitachi Energy is a global technology company focused on advancing a sustainable energy future through innovative solutions and equipment.