Customer Support Representative

• Answering inquiries from customers across multiple channels and identifying initial issues
• Successfully resolving customer requests via email, phone and chat while utilizing ticketing, content and task management tools
• Identifying and tasking issues which require involvement from the Engineering team
• Adding suggestions and efficiencies to improve documentation, processes, and knowledge base

This role helps maintain friendly and professional rapport with customers while the company scales, supporting the delivery of exceptional resident experiences through smart rental housing technology.

• Minimum 0-3 years of International contact centre experience
• Excellent written and verbal communication skills
• Excellent work ethic and attention to detail
• Ability to multitask and handle customer issues over phone, chat, email, and messaging
• Willingness to work in any shift hours including rotational shifts (On-site)

Comprehensive benefits package including medical, dental, vision, and life insurance with low deductibles and 75–100% employer contributions, flexible and generous PTO, competitive 401(k) with employer contributions, paid parental leave, discounted insurance plans for pets and legal services, and employee stock purchase plan.

SmartRent is revolutionizing how people live and work with the industry's only end-to-end platform designed for the rental housing industry, helping owners and operators simplify operations, cut costs and deliver exceptional resident experiences through purpose-built software, integrated hardware and full implementation support.