Customer Success/Sr. Customer Success Manager

• Operate as a subject matter expert with a deep understanding of the energy market and how Bidgely can play a disruptive role in creating a more energy-efficient future
• Provide subject matter expertise with customers post launch to hit their business operational goals (Energy Efficiency savings or increased customer satisfaction)
• Own the responsibility for resolving client issues, researching problems, and making recommendations for potential enhancements and modifications (cross selling and up selling)
• Become a Bidgely product expert in order to be the voice of the customer and influence product development and schedules

This role contributes to accelerating a clean energy future by enabling energy companies and consumers to make data-driven energy-related decisions, creating a more energy-efficient future through AI-powered solutions.

• 4-7 years of experience in utility or renewable energy space
• 4-10 years of software and/or program delivery experience at a technology company
• 2+ years of experience with customer relationship management tools, project management, and JIRA
• 2+ years of experience in Energy Efficiency or other savings programs

Perks:

• Growth Potential with a Startup: Seize the opportunity to grow with an innovative startup
• Collaborative Environment: Work with a passionate team united by the goal of a clean energy future
• Flexible Work Arrangements: Benefit from flexible working arrangements
• Community Service Day: Participate in our community service day and give back

Benefits:

• Medical, Dental and Vision Insurance coverage from day one
• 401(k) Plan
• Flexible Paid Time Off
• Annual wellness stipend and professional development stipend

Bidgely is an AI-powered SaaS Company accelerating a clean energy future by enabling energy companies and consumers to make data-driven energy-related decisions through its UtilityAI™ Platform.