Customer Success Specialist

• Provide excellent customer service and demonstrate expertise in assisting customers with course selection across all product lines, applications, and college credit and scholarships where applicable
• Remain up to date on all course offerings, program locations, policies and procedures, and onboarding FAQs, and communicate key consumer insights back into the organization
• Effectively address customer concerns during early onboarding, steward alumni inquiries, and ensure a seamless handoff between national and regional admissions teams
• Utilize tools and technology to scale lead management, provide ongoing quality assurance across websites and CRM, and represent the organization at recruitment events

This role creates positive change by being the face of someone's first interaction with Outward Bound, creating a positive brand image that generates positive feedback and conversation about the excellent service provided, ultimately supporting the organization's mission to change lives through challenge and discovery.

• 2+ years of experience in customer service or a relevant customer-facing role
• Proficiency using customer relationship management (CRM) software, such as Salesforce, for lead tracking and documentation
• Proficiency with the Microsoft Office suite for general correspondence and reporting
• Spanish language skills are a plus, along with competencies in cultural competence, collaboration, communication, and problem-solving

Hourly Range: $19.23 – $22.50 per hour (equivalent to approximately $40,000 – $46,800 annually for a 40-hour workweek). In addition to base pay, OBUSA offers a quarterly team commission program that rewards collective success. OBUSA offers a competitive benefits package, including medical, dental, and vision insurance; short- and long-term disability; life insurance; and a retirement plan with employer match. OBUSA offers paid time off (PTO), 10 federal holidays, and paid time off during the last week of the year.

Outward Bound USA (OBUSA) is a national non-profit educational organization in the United States with a mission to change lives through challenge and discovery, aiming for a more resilient and compassionate world through programs that develop social emotional skills in youth.