Customer Success Specialist B2C

Core responsibilities:

• Represent the brand and help individual customers with their diverse needs via phone and email
• Accompany customers in monitoring and reducing their energy consumption
• Proactively ensure customer contracts don't encounter problems and find solutions when needed
• Identify and analyze areas for improving service and processes
• Get involved in team development and growth on operational, recruitment, and training topics

This role accelerates the energy transition by providing greener, cheaper energy to French customers and helping them reduce consumption, directly contributing to lower CO₂ emissions.

Required skills and qualifications:

• Autonomous and responsible with strong follow-through
• Customer-centric with excellent listening and problem-solving skills
• Impeccable mastery of French (oral and written) and conversational English
• Team player who works well collaboratively
• Stress-resistant, rigorous, and organized during peak activity or difficult cases
• Curious and willing to work with detailed customer invoices
• Authentic, friendly, and positive personality

Compensation and perks:

• Great Place to Work ranked #4 in 2025
• Capital participation (profit-sharing)
• Flex-office arrangement
• Excellent health insurance
• Soft mobility package
• Transportation cost coverage beyond legal minimum
• Special leave days for associative projects
• Inclusive, equitable work environment

Octopus Energy France is a growing scale-up in the energy sector that provides cheaper, greener energy to all French people and concrete solutions to accelerate the ecological transition through innovation, transparency, and excellence.