Customer Success Representative

• Actively serve as a member of the regional sales team to provide regular updates, gather feedback, and contribute to process improvements.
• Provide cross-region support to channel partners and sales employees that experience technical issues at any point along the order path providing support in order entry, shipping, and reconciliation processes.
• Provide technical support for the N-OVATOR program, interpret reports, and address inquiries from both channel partners and customers.
• Manage shipment scheduling and address customer and channel partner shipping issues.

This role makes a meaningful impact in the agricultural industry by providing essential support to regional teams and delivering technical assistance for innovative programs that help farmers improve yield to feed the world's growing population.

• Minimum of 2 years of work experience in a customer-facing role.
• AA or AS or relative experience required (BS or BA preferred).
• Exceptional communication skills with ability to clearly convey information and actively listen.
• Customer Relationship Management (CRM) system experience or willingness to learn.

• Competitive package in a disruptive startup
• Stock options
• Health/Dental/Vision insurance with employer-paid premiums
• Life, Short-Term and Long-Term Disability policies
• Employee Assistance Program with free referrals and discounts
• 401(k) plan with 3% Match
• Commuter benefits
• Annual Training & Development support
• Flexible vacation policy with generous holiday schedule
• Exciting opportunity to work with a talented and fun team

Pivot Bio is pioneering game-changing advances in fertilizer technology by harnessing naturally-occurring microbes, modern gene editing and application technologies to provide nitrogen to crops, helping farmers improve yield to feed the world's growing population.