Customer Success Operations Manager (Canada Only)

• Lead the design, implementation, and launch of new Partner Success processes, collaborating with stakeholders across multiple teams
• Build workflow automation, participate in ongoing iteration and management of existing workflows, and troubleshoot ChurnZero issues
• Manage Partner Success processes to ensure timely and accurate execution of time-sensitive workflows critical to daily team operations
• Develop and maintain process documentation, troubleshooting resources, and training materials

This role helps accelerate FreeWill's work supporting nonprofits across the globe by ensuring operational excellence and scalability of the Partner Success team, ultimately helping nonprofits raise more funds for their causes.

• 4-5 years of experience in SaaS customer success operations, including experience building and maintaining automated workflows in a CS tool
• Demonstrated ability to lead large, complex projects
• Strategic, analytical thinker & proactive problem solver with keen attention to detail & accuracy
• Superior written and verbal communication skills

Base salary of CAD$86,000 per year with set compensation and non-negotiation policy for fairness. Full-time remote role with values of focus, joy, kindness, and courage.

FreeWill supports nonprofit partners with fundraising strategy and custom donor outreach to help nonprofits raise more funds for their causes.