Customer Success Manager (US)

As a Customer Success Manager (Food Waste Coach), you will:

• Engage with diverse commercial kitchens across the US as a trusted consultant on food waste reduction
• Analyze food waste patterns to help clients identify improvement areas and implement changes
• Manage renewals and proactively drive upsell/cross-sell conversations to grow client partnerships
• Contribute to product optimization discussions within Orbisk to enhance the platform

This role directly reduces food waste and shrinks carbon/water footprints worldwide by helping commercial kitchens implement sustainable practices, contributing to Orbisk's mission of creating a waste-free future.

Required qualifications and skills:

• 2-4 years of experience in B2B client-facing roles, ideally in SaaS environments
• Proven experience managing enterprise accounts in post-sales/aftercare phases
• Fluency in English (Spanish proficiency is a plus)
• Experience in hospitality, sustainability, cruise ship, or food sectors is advantageous

Compensation and perks include:

• Competitive compensation: $65,000 - $75,000 OTE
• Opportunity to shape US market strategy and influence company growth
• Work with global sales team and learn from sustainability/foodservice experts
• Innovative, mission-driven, and adventurous team culture
• Fast-growing scale-up environment with learning opportunities

Orbisk is a certified B-Corp that combines AI technology with sustainability to help commercial kitchens reduce food waste, cut costs, and operate more sustainably across 42+ countries, having already prevented over 4.2 million lbs of food waste.