Customer Success Manager-Thailand

• Partner with customers to guide them through onboarding, training, and adoption of SensorFlow's technology
• Monitor customer usage, identify risks or opportunities, and take proactive action to prevent problems
• Help customers achieve operational efficiency, energy savings, and improved guest experiences
• Act as the customer's voice internally by sharing feedback with Sales, Product, and Engineering teams

This role helps customers reduce energy costs by up to 30% while enhancing operational productivity through data-driven insights, contributing to building sustainability and efficiency across Southeast Asia.

• 2-3 years experience in customer success, account management, or customer-facing roles (SaaS or hospitality experience a plus)
• Strong communication skills with empathy, clarity, and confidence across email, calls, and presentations
• Proactive problem-solving ability with resilience under pressure
• Comfort working with OKRs, KPIs, and customer success metrics like NPS, retention, and adoption

Join a diverse, ambitious, and supportive team that values learning through challenge, focuses on customer outcomes, and celebrates growth together. You'll have autonomy to develop skills, support from teammates, and the chance to make a lasting impact on customers and the hospitality industry.

SensorFlow transforms buildings into smart, energy-efficient havens using cutting-edge technology to help prominent brands like Accor and RedDoorz slash energy costs by up to 30% while enhancing operational productivity with data-driven insights.