Customer Success Manager

Core responsibilities:

• Collaborate with enterprise-level customers to establish clear objectives, milestones, and metrics aligned with their goals, ensuring shared accountability for achieving meaningful outcomes.
• Build strong, trusted relationships with customers by deeply understanding their evolving business priorities and ESG goals, focusing on multi-threading accounts and fostering executive-level connections.
• Own all renewal and expansion efforts, focusing on delivering meaningful customer value, securing renewals ahead of deadlines, and managing expansion efforts end-to-end.
• Oversee customer projects from start to finish, including scope, deliverables, timelines, and communication, anticipating challenges and coordinating cross-functional solutions.

This role contributes to Novisto's purpose of empowering companies to make better decisions and disclosures through ESG data management software, advancing sustainability of the economy, environment, and society.

Required skills and experience:

• 3+ years of relevant work experience in Customer Success or Account Management teams.
• Strong communication and presentation skills in English and a second language (French, Spanish, or German) - bilingualism required.
• Ability to independently prioritize work and autonomously manage a large workload with a structured and analytical approach.
• Passion for the ESG industry and deep caring about customers with natural ability to empathize and advocate for them.

Compensation and perks:

• Join an early-stage, well-financed company
• Flexible schedules
• Stock option plan
• Opportunity to contribute knowledge and insights to increase awareness and knowledge of sustainability

Novisto is a company focused on contributing to the sustainability of the economy, environment, and society by empowering companies to make better decisions and disclosures through their ESG data management software.