Customer Success Manager L3

Core responsibilities:

• Manage the customer-facing experience from contract kickoff to renewal/upsell
• Plan for, document, and track the value provided by the Citrine Platform to your group of customers
• Collaborate with internal teams to build a best-in-class customer experience and satisfaction
• Oversee all interactions and communication with the customer, ensuring delivery against all project milestones and advancing customer value realization

This role helps customers accelerate the development of sustainable products that are critical to the future of both our planet and our industry by ensuring they successfully adopt and derive value from the Citrine platform.

Required skills and experience:

• 5+ years of customer success enterprise SaaS experience, or other highly related experience
• Undergraduate degree, or equivalent experience, in a scientific or technical field such as statistics or CS
• Superb communication and presentation skills with ability to present to senior executives and communicate in both German and English
• Demonstrated experience building trust-based relationships with clients/customers to advance strategic goals

Compensation range: €55,000 - €72,000 EURO annually with variable compensation up to 10% of base. The organization emphasizes a people-first approach, core values including growth, data-driven decisions, ownership, inclusion, customer focus, and sustainability, and provides accommodations for persons with disabilities.

Citrine Informatics develops an AI-based platform to accelerate the development of sustainable products in the chemicals and materials space, supporting a more sustainable world through innovation.