Customer Success Manager

• Own and manage new customer onboarding processes, from kickoff to full adoption
• Be the primary point of contact for existing accounts, supporting their success and satisfaction
• Advise customers on usage of the platform, data-related questions, system and process integrations
• Offer first-level support, question answering, and debugging to our users
• Coordinate cross-functional tasks and projects with Technical Solutions, Product and Sales teams
• Responsible for upselling, engagement, and/or deeper product usage
• Contribute to internal knowledge sharing and customer-facing materials
• Represent the voice of the customer in internal discussions

This role works on a product that's creating a pathway to a fully clean energy grid, with efforts having a direct and sizeable contribution on the climate crisis.

• A degree in science, technology, engineering, maths, physics, finance or engineering
• First experience in B2B/Enterprise customer-facing roles, such as sales, account management, consulting, or customer success
• Energy industry experience is preferred, but we welcome candidates from adjacent fields
• Strong interpersonal and communication skills
• Analytical mindset and experience with Excel/spreadsheets and comfort with data exploration
• Confident project manager: you can juggle multiple timelines and stakeholders
• Highly organised with a good sense of prioritisation and follow-through
• Fluent English speaker

• Transparent salaries based on seniority/location
• Remote first: WFH, in our London office, or your local co-working space with home office set-up stipend and co-working space allowance or WFH compensation
• Three all-hands gatherings each year
• Minimum 30 days holiday (plus public holidays) and a paid volunteering day
• Physical & mental health: gym subsidies and access to therapy via Spill
• Equity: earn equity in a fast-growing company (BSPCE/EMI)
• Make your mark on an early-stage climate product in a high-impact space

Granular Energy is a fast-growing climate tech startup paving the way towards a carbon-free grid. They provide a SaaS portfolio management platform to electricity companies and suppliers to solve the complex issue of hourly matching between clean energy generation and consumption at scale.