Customer Success Manager (French-speaking)

Core responsibilities:

• Own a book of High & Medium touch customers based in Europe, driving engagement throughout all stages of the customer journey
• Drive healthy adoption, net retention, and churn targets
• Conduct QBRs and EBRs with customers to understand their business and strategic goals, and demonstrate product ROI
• Collaborate with cross-functional PVcase teams including Sales, Product, and Marketing, to drive a seamless customer journey

This role accelerates the global transition to clean energy by helping renewable energy developers succeed faster and build better solar projects through PVcase's software platform.

Required qualifications:

• Minimum two years Customer Success experience
• Fluent in English and French
• Demonstrated experience developing and fostering relationships at all levels within customer organizations
• Proficient in using customer relationship management (CRM) software and other relevant tools

Compensation and perks:

• Base salary starting from 33,500 to 44,000 Euros/year gross, plus variable commissions
• Flex benefit package, customizing perks to match your unique style
• Unlimited remote work or option to work from offices in Vilnius, Kaunas, or Barcelona
• Flexible working hours and half-day Summer Fridays
• Additional paid vacation days for birthdays, volunteering, and other occasions
• Participation in international training programs

PVcase is moving solar forward with sophisticated site selection, PV design, and yield estimation software that helps solar energy professionals achieve maximum results in a fraction of the time, accelerating the global transition to clean energy.