Customer Success Manager

Core responsibilities:

• Manage and track end-to-end Customer Success, with an emphasis on post-installation activities
• Proactively manage customer relationships for defined set of accounts, including QBRs and other key meetings, escalations, and issue resolution
• Work cross-functionally on behalf of the customer with other Bloom teams including Sales, Marketing, Service, Installations, and Finance
• Administer Bloom customer portal and coordinate potential enhancements

This role supports Bloom Energy's mission to create a world powered by clean, reliable, and affordable energy by ensuring customer satisfaction and long-term success with their sustainable energy solutions.

Required qualifications:

• 5+ years of client facing experience in Customer Success, Customer Support, and/or consulting for a technology company
• Strong educational background (Bachelor's Degree)
• Experience with customer contracts/LTSAs, customer onboarding, and/or negotiations
• Outstanding analytical and communication skills

Bloom Energy is committed to fair and equitable compensation practices. The total compensation for this position includes standard company benefits and is based on various factors including, but not limited to, relevant skills and experience.

Bloom Energy pioneers clean energy solutions using solid oxide fuel cell and electrolyzer technologies to empower critical industries and create a sustainable future. They have deployed over 30,000 fuel cell modules worldwide.