Customer Service Representative (German-speaking)

• Ensure the smooth daily operation of services by providing telephone and email support
• Work scheduled shifts with appropriate bonuses for night shifts, Sundays, or holidays
• Support drivers and passengers in all matters, helping with questions or concerns
• Care for customer satisfaction and ensure issues are resolved

This role supports Via's mission to create modern and efficient public transportation systems that provide greater access to jobs, healthcare, and education, while reducing humanity's collective environmental footprint through transformed transportation.

• Speak fluent German (C2 or native) and English (C1 or C2)
• Be a good communicator able to find the right tone in different contexts
• Enjoy providing advice and support over the phone and remain calm in stressful situations
• Be passionate about enabling accessibility to mobility and reducing the world's carbon footprint

• 100% work from home (must be based in England)
• State-of-the-art hardware provided
• £14.75 base hourly rate for 40-hour work week (with potential for more depending on shifts)
• 28 days of vacation inclusive of public holidays
• Opportunity to work for a company with a strong mission to improve quality of life

Via builds technology to transform transportation worldwide, creating modern and efficient public transportation systems that provide greater access to jobs, healthcare, and education through cutting-edge AI-powered software and innovative technology-enabled operations.