Customer Service Representative (German-speaking)

• Ensure smooth daily operation of services by providing telephone and email support
• Work scheduled shifts with appropriate bonuses for night shifts, Sundays, or holidays
• Support drivers and passengers in all matters, helping with questions or concerns
• Care for customer satisfaction and ensure issues are resolved

This role supports Via's mission to create modern and efficient public transportation systems that provide greater access to jobs, healthcare, and education while reducing humanity's collective environmental footprint through transformed transportation.

• Fluent German (C2 or native) and English (C1 or C2)
• Good communicator able to find the right tone in different contexts
• Enjoy providing advice and support over the phone
• Remain calm in stressful situations and develop creative solutions in real time
• Passionate about enabling accessibility to mobility and reducing carbon footprint
• Technology-savvy and enjoy working with modern IT tools

• 100% work from home (must be based in Germany)
• State-of-the-art hardware provided
• €15.40 base hourly rate for 40-hour work week (can be more depending on shifts)
• 30 days of vacation per year
• Opportunity to work for a company with strong mission to improve quality of life
• Open to part-time candidates

Via builds technology to transform transportation worldwide, creating modern and efficient public transportation systems that provide greater access to jobs, healthcare, and education while reducing environmental impact through cutting-edge AI-powered software and technology-enabled operations.