Customer Service Representative

Core responsibilities:

• Handle high amounts of incoming calls and identify customer needs to deliver satisfaction
• Build sustainable relationships of trust through open and interactive discussion with customers
• Manage complaints, provide solutions, and follow up to secure resolution
• Keep records of customer interactions, process accounts, and file documents while following communication procedures

This role supports Everlight Solar's mission of expanding solar energy adoption in the Midwest, helping customers transition to renewable energy and reducing carbon emissions through accessible solar solutions.

Required qualifications:

• Some proven customer support experience or client service experience preferred
• Strong phone administration skills and active listening capabilities
• Must own a Mac computer and be fluent with Apple ecosystem software (iOS, macOS, iWork, etc.)
• Ability to work independently and in teams, with strong attention to detail and exceptional communication skills

Compensation and perks:

• Salary: $30,000-$40,000/year
• Health, Dental, Vision, and Life Insurance
• PTO, Sick and Safe Time, and Paid Holidays Off
• Fast-paced, dynamic work environment that values teamwork, quality, innovation, and customer success
• Culture that fosters individual growth and rewards performance

Everlight Solar is a rapidly growing company and the leader of solar energy in the Midwest, focused on expanding renewable energy adoption through innovative solar solutions.