Customer Service Representative

Core responsibilities:

• Handle high amounts of incoming calls and identify customer needs
• Build sustainable relationships of trust through open and interactive discussion
• Manage complaints, provide solutions, and follow up to secure resolution
• Keep records of customer interactions and process customer accounts

This role supports the expansion of solar energy adoption in the Midwest by ensuring customer satisfaction and building lasting relationships, contributing to the transition toward renewable energy solutions.

Required qualifications:

• Some proven customer support experience or client service experience preferred
• Strong phone administration skills and active listening capabilities
• Must own a Mac computer and be fluent with Apple ecosystem software
• Ability to work independently and in teams with strong attention to detail

Compensation and perks:

• Health, Dental, Vision, and Life Insurance
• PTO and Sick and Safe Time
• Paid Holidays Off
• Salary: $30,000-$40,000/year

Everlight Solar is a rapidly growing company and the leader of solar energy in the Midwest, offering a unique experience that fosters individual growth and rewards performance while maintaining a fast-paced, dynamic work environment.