Customer Service Associate

Core responsibilities:

• Acting as the primary operational point of contact for assigned customers, ensuring accuracy, consistency, and follow-through
• Turning customer demand into clear, actionable requirements for Sales, Production, and Supply Chain
• Managing orders end to end—from entry through delivery—using ERP and CRM systems
• Staying ahead of potential issues related to capacity, lead times, or shifting demand and addressing them early

Your work will directly influence service levels, forecast accuracy, and long-term customer confidence, ensuring customers receive exactly what they need when they need it.

Required skills and qualifications:

• Supporting OEM or distribution customers
• Strong working knowledge of SAP
• Experience with Salesforce.com and/or Microsoft Dynamics
• Exposure to Lean, Continuous Improvement, or Six Sigma environments
• Bachelor's degree preferred (High School diploma or GED required)
• Reliable high-speed internet required for hybrid or remote work

HYDAC offers employees a comprehensive medical/dental/vision plan, paid holidays, PTO, 401k with company matching, FSA account, short term disability and life insurance, and pet insurance.

HYDAC is a family-owned and operated business that provides quality products, components and services while being committed to the protection and preservation of our environment. The company designs and manufactures innovative and reliable solutions optimized for customer demands.