Customer Service Advisor - Prepay Energy (Remote, UK)

• Making energy easy by cutting through jargon and helping customers understand their bills, meters, and tariffs
• Solving problems like a pro, handling billing queries, meter issues, and complex energy conundrums
• Providing end-to-end service, handling queries from start to finish including complaints
• Thinking on your feet with real conversations, listening, understanding, and delivering solutions

This role creates positive change by helping customers struggling with energy bills and advising on greener energy choices, contributing to fighting climate change and making energy better for customers and the planet.

• Live for great customer service and get a kick out of helping people
• Ask questions and embrace change, love learning new things and rolling with the punches
• Have each other's backs, work as a team with no egos or lone rangers
• Care about the planet and share passion for a greener future

• EV salary sacrifice – drive electric & save
• Share options – own a little piece of the pie
• Weekly 'Family Dinner' catch-ups
• Salary: £24,600

Octopus Energy is shaking things up to make energy better for customers and the planet, fighting climate change with a passionate team focused on changing the energy industry.