Customer First Advocate

Core responsibilities:

• Answering customer service phone calls to assist customers with questions, issues, and support
• Reviewing documentation sent via email or through Origin tool to make decisions on cases
• Handling additional tasks as they arise to support customer needs

This role supports GoodLeap's mission to make sustainable home solutions more affordable and accessible, contributing to environmental sustainability through increased adoption of energy-efficient technologies.

Required skills and qualifications:

• Strong math and computer skills
• Excellent verbal communication skills
• Ability to work effectively with clients at all stages of the process
• Ability to calmly and professionally handle dissatisfied clients and offer thoughtful solutions
• Positive attitude and strong willingness to learn and grow
• Flexibility to work varying schedules, including Saturdays

Compensation: $15.75 - $17.75 hourly. The company emphasizes a collaborative work culture and values rewarding careers for extraordinary professionals.

GoodLeap is a technology company delivering financing and software products for sustainable home solutions like solar panels, batteries, and energy-efficient systems. They also support GivePower, a nonprofit building water and clean electricity systems in developing regions.