Customer First Advocate

Core responsibilities:

• Answering customer service phone calls to assist customers with questions, issues, and support
• Reviewing documentation sent via email or through Origin tool to make decisions on cases
• Handling additional tasks as they arise to support customer needs

This role supports GoodLeap's mission of making sustainable home solutions more accessible and affordable, contributing to environmental sustainability through increased adoption of energy-efficient technologies.

Required skills and qualifications:

• Strong math and computer skills
• Excellent verbal communication skills
• Ability to work effectively with clients at all stages and handle dissatisfied clients professionally
• Positive attitude and willingness to learn and grow within the company

Compensation: $15.75 - $17.75 hourly. The company emphasizes a collaborative work culture and values rewarding careers for extraordinary professionals.

GoodLeap is a technology company delivering financing and software products for sustainable home solutions like solar panels and energy-efficient systems, with over $27 billion in financing since 2018. They also support GivePower, a nonprofit providing water and clean electricity systems globally.