Customer Experience Trainer & Quality Lead

• Develop and implement an integrated Learning & Quality Framework tailored to the operational needs of the CX environment
• Ensure CX agents at all levels are continuously supported through high-impact, well-designed learning programs
• Provide structured coaching and leadership development for Team Leads, enabling them to drive performance and engagement
• Drive consistent QA standards, calibration routines, and data-driven quality improvement across regions

This role helps reduce food waste by ensuring excellent customer experience for users of the Too Good To Go app, which connects businesses with unsold food and consumers, contributing to the organization's mission of fighting climate change through food waste reduction.

• Experience in CX learning, training design, quality management, or process excellence
• Proven expertise in building and delivering curriculum-based training programs in high-volume service environments
• Strong command of QA methodologies, calibration, and agent feedback processes
• Hands-on experience with LMS, QA, and KB tools (e.g. Klaus, Zendesk Knowledge)

• Flexible Work & Time Off: 20 paid vacation days, paid volunteer time through Shareback program, paid parental leave with top-up support
• Wellbeing & Support: 100% employer-paid health coverage (medical EPO plan, dental, vision), Employee Assistance Program (EAP), monthly ClassPass credits, bike mobility program, 401K with employer match
• Connection & Community: Regular social events, office snacks, Employee Resource Groups (ERGs)
• Salary range: $95,000 - $105,000 USD annually

Too Good To Go is on a mission to fight food waste and climate change through an app that connects businesses with unsold food to consumers at discounted rates, having saved over 512 million meals across Europe.