Customer Experience Manager, APAC

Core responsibilities:

• Lead and develop Japan-based support and onboarding/implementation team, coaching specialists and creating clear operating rhythm
• Partner with cross-functional teams to deliver seamless end-to-end customer experience and achieve NPS targets
• Oversee customer support operations in Japan, delivering timely, accurate, and empathetic responses in high-touch model
• Drive ongoing improvements in playbooks, processes, and tooling to increase team efficiency and scalability

Every day, you'll contribute to initiatives that protect people, safeguard products, and help businesses thrive for an industry-leading organization dedicated to creating a safer and more sustainable world.

Required qualifications:

• Native-level Japanese and business-level English proficiency (written and verbal)
• At least 4+ years of experience across customer experience lifecycle with responsibility for service quality
• At least two (2) years of people management experience in enhancing team performance
• Expertise in IT or technical project management methodologies (Scrum, Agile, or equivalent)
• Experience using customer support tools such as Jira, Zendesk, and project collaboration platforms

Benefits include:

• Impactful work contributing to safety and sustainability initiatives
• Collaborative culture with dedicated professionals passionate about excellence
• Career growth opportunities with hands-on training program
• Professional development in environment celebrating creativity, flexibility, and results
• Experience building business in APAC region in fast-paced, dynamic environment

3E is a mission-driven company dedicated to creating a safer and more sustainable world, providing regulatory expertise and cutting-edge technology that integrates data and intelligence regarding chemicals, regulations, products, and supply chains for over 5,000 customers globally.