CPX (Customer & Partner Experience) Coordinator

• Maintain detailed knowledge of Workiva products and their impact on customers and partners
• Utilize JIRA, Zendesk, Gainsight, and Salesforce.com for customer and partner account and user management
• Publish and moderate the digital customer communication experience, triage customer feedback, and collaborate with teams to address issues
• Assist on various CPX strategic initiatives, projects, and tasks, including building content or facilitating meetings

This role creates positive change by enhancing customer and partner experiences through effective communication, feedback management, and cross-functional collaboration, ultimately improving Workiva's service delivery and relationships.

• No previous professional experience required
• Bachelor's degree or equivalent work experience
• Teamwork oriented with high attention to detail and experience in the designated area of expertise
• Organized with ability to effectively prioritize and multi-task multiple projects simultaneously to meet deadlines
• Technical aptitude with competency in using Microsoft Word, Excel, and PowerPoint

• Salary range in the US: $23.00 - $36.00 per hour (annualized: $47,840 - $74,880)
• A discretionary bonus typically paid annually
• Restricted Stock Units granted at time of hire
• 401(k) match and comprehensive employee benefits package
• Flexible work arrangements with remote work options

Workiva is a company that provides products and services to customers and partners, with a focus on security, privacy, and flexible work arrangements, though its specific mission is not detailed in the posting.