Contractor Agent - Sr. Associate

Core responsibilities:

• Socialize and deliver training on using the Contractor Hub and Training Center, ensuring contractors can effectively navigate features, tools, and installation opportunities.
• Provide responsive, hands-on support via email, chatbot, and phone to troubleshoot enrollment issues, assist with rebate applications, and facilitate financing conversations.
• Maintain comprehensive contractor records within CRM systems, track key performance indicators, and contribute to reports and presentations for internal teams and external stakeholders.
• Collaborate cross-functionally to provide insights and recommendations for tools, using feedback loops and performance data to shape and refine service offerings.

This role creates positive change by supporting contractors in adopting cold-climate heat pump technology, which helps eliminate fossil fuels from buildings to improve health, cut climate and air pollution, prioritize high-road jobs, and build community resilience to climate change.

Required skills and qualifications:

• 3+ years of experience in customer relationship management, program management, or technical education roles with contractors, vendors, trades, utilities, nonprofit, government, or mission-driven organizations.
• Demonstrated success supporting contractors and/or installation projects with associated timelines, resources, budgets, and risks strongly preferred.
• Knowledge of HVAC systems, particularly cold-climate heat pumps, preferred.
• Passion for sustainability, clean energy, climate solutions, decarbonization, and electrification of built environments.
• Customer service mindset rooted in problem solving, agility, and continuous learning with strong written and verbal communication skills.

Compensation and benefits:

• Salary range: $80,000-100,000 per year commensurate with experience
• Competitive benefits package including paid health insurance coverage
• Retirement benefits with company matching
• Unlimited flexible paid leave
• 12 paid holidays
• Access to professional development resources

The Building Decarbonization Coalition (BDC) aligns critical stakeholders on a path to transform the nation's buildings through clean energy, using policy, research, market development and public engagement. The BDC and its members are charting the course to eliminate fossil fuels in buildings to improve people's health, cut climate and air pollution, prioritize high-road jobs, and ensure communities are more resilient to climate change.