Contractor Agent - Associate

• Support socializing and delivering training on using the Contractor Hub and Training Center, ensuring contractors can effectively navigate features, tools, and installation opportunities.
• Provide responsive, hands-on support via email, chatbot, and phone to troubleshoot enrollment issues, assist with rebate applications, and facilitate financing conversations.
• Provide support for maintaining comprehensive contractor records within CRM systems for accurate tracking and reporting.
• Work cross-functionally to provide insights and recommendations for tools using feedback loops and performance data.

This role helps eliminate fossil fuels in buildings by supporting contractors in adopting cold-climate heat pump technology, which improves people's health, cuts climate and air pollution, and creates high-road jobs while making communities more resilient to climate change.

• 1-2 years of experience in customer relationship management, program management, or technical education roles with contractors, vendors, trades, utilities, nonprofit, government, or mission-driven organizations.
• Passion for sustainability, clean energy, climate solutions, decarbonization, and electrification of built environments.
• Customer service mindset rooted in problem solving, agility, and continuous learning.
• Strong written and verbal communication skills with ability to convey complex ideas clearly to various audiences.

The salary range is $70,000-85,000 per year commensurate with experience, plus a competitive benefits package including paid health insurance coverage, retirement benefits with company matching, unlimited flexible paid leave, 12 paid holidays, access to professional development resources, and much more.

The Building Decarbonization Coalition (BDC) aligns critical stakeholders on a path to transform the nation's buildings through clean energy, using policy, research, market development and public engagement to eliminate fossil fuels in buildings.