Client Support Manager - Home Improvement

Core responsibilities:

• Provide world-class customer service and support to clients and customers
• Strategically partner with installers to improve customer experience and act as primary point of contact for escalated client issues
• Effectively manage pipeline of projects to completion and conduct monthly partner due diligence checks
• Analyze data to spot trends and conduct collaborative investigations into possible fraudulent activities

This role helps make sustainable home improvement solutions more affordable, accessible, and easier to understand for homeowners, while supporting the deployment of life-saving water and clean electricity systems through GoodLeap's nonprofit GivePower.

Required skills and qualifications:

• Ability to multitask, work independently and collaboratively, and manage multiple priorities effectively
• Exceptional verbal and written communication skills with ability to interact with high-profile partners
• Superior organizational and time management skills with flexibility to adapt to changing priorities
• Home improvement knowledge preferred (energy-efficient HVAC, heat pumps, roofing, windows, etc.)

Compensation: $24.04/hour. The organization emphasizes a collaborative work culture and values rewarding careers for extraordinary professionals.

GoodLeap is a technology company delivering financing and software products for sustainable home improvement solutions like solar panels, batteries, and energy-efficient systems. Their platform has facilitated over $27 billion in financing since 2018 and they support the nonprofit GivePower, which deploys life-saving water and clean electricity systems globally.