Client Support Manager - Home Improvement

Core responsibilities:

• Provide world-class customer service and act as primary point of contact for escalated client issues
• Strategically partner with installers to improve customer experience and manage project pipelines
• Conduct monthly partner due diligence checks and collaborative investigations into suspicious activities
• Analyze data to identify trends and areas for improvement in home improvement client operations

This role helps make sustainable home improvement solutions more affordable and accessible to homeowners, while supporting the company's nonprofit that provides life-saving water and clean electricity systems to communities in need.

Required skills and qualifications:

• Exceptional verbal and written communication skills with ability to interact with high-profile partners
• Superior organizational, multitasking, and time management abilities
• Excellent problem-solving skills and ability to work well under pressure
• Home improvement knowledge preferred (energy-efficient HVAC, heat pumps, roofing, windows)

Compensation: $21/hour. The company emphasizes a collaborative work culture and values rewarding careers for extraordinary professionals.

GoodLeap is a technology company delivering financing and software products for sustainable home solutions like solar panels, batteries, and energy-efficient home improvements. Their platform has facilitated over $27 billion in financing since 2018 and they support the nonprofit GivePower which provides water and electricity systems globally.