Client Support Manager - Home Improvement

• Provide world-class customer service to clients and customers
• Strategically partner with installers to improve customer experience and act as primary point of contact for escalated client issues
• Effectively manage a pipeline of projects to completion and conduct monthly partner due diligence checks
• Analyze data to spot trends and conduct collaborative investigations into possible fraudulent activities

This role helps make sustainable home improvement solutions more accessible and affordable for homeowners while supporting professionals who deploy these solutions, contributing to broader environmental benefits through increased adoption of energy-efficient technologies.

• Ability to multitask, work independently and collaboratively, and interact effectively with high-profile partners
• Superior organizational skills and exceptional verbal and written communication abilities
• Home improvement knowledge preferred (energy-efficient HVAC, heat pumps, roofing, windows, etc.)
• Excellent problem-solving abilities and ability to work well under pressure while managing multiple priorities

Compensation: $24.04/hour. The organization emphasizes a collaborative work culture and values rewarding careers for extraordinary professionals.

GoodLeap is a technology company that delivers financing and software products for sustainable home solutions like solar panels, batteries, and energy-efficient HVAC systems, having facilitated over $27 billion in financing since 2018. The company also supports its nonprofit GivePower, which provides life-saving water and clean electricity systems globally.