Client Support Manager - Home Improvement

• Provide world-class customer service to clients and customers
• Strategically partner with home improvement installers to improve customer experience and act as primary point of contact for escalated issues
• Effectively manage project pipelines to completion and conduct monthly partner due diligence checks
• Analyze data to identify trends and conduct collaborative investigations into possible fraudulent activities

This role helps make sustainable home improvement solutions more accessible and affordable for homeowners while supporting professionals who deploy these solutions, contributing to broader environmental benefits through increased adoption of energy-efficient technologies.

• Ability to multitask, work independently and collaboratively, and effectively interact with high-profile partners
• Superior organizational skills and exceptional verbal and written communication abilities
• Excellent problem-solving abilities and ability to work well under pressure while managing multiple priorities
• Home improvement knowledge preferred (energy-efficient HVAC, heat pumps, roofing, windows, etc.)

Compensation: $21/hour. The organization emphasizes a collaborative work culture and values rewarding careers for extraordinary professionals.

GoodLeap is a technology company that delivers financing and software products for sustainable home solutions like solar panels, batteries, and energy-efficient HVAC systems, making these products more affordable and accessible. The company also supports the nonprofit GivePower, which deploys life-saving water and clean electricity systems globally.