Client Support Manager

Core responsibilities:

• Provide world-class customer service and help resolve questions or concerns
• Strategically partner with installers to improve customer experience and be a reliable collaborative partner
• Effectively manage a pipeline of projects to completion and conduct monthly partner due diligence checks
• Analyze data to spot trends and conduct collaborative investigations into possible fraudulent activities

This role helps make sustainable home solutions more affordable and accessible by ensuring excellent customer experience for both homeowners and installers, supporting the adoption of technologies like solar panels and energy-efficient systems.

Required skills and qualifications:

• Strong ability to multi-task and work independently
• Excellent written and verbal communication skills with ability to interact with high-profile partners
• Knowledge in solar, mortgage and finance with diligent record keeping
• Superior customer service skills and ability to manage projects from start to finish
• Proficient with Excel and analyzing data

Compensation: $24.04/hour. The organization emphasizes a collaborative work culture and values rewarding careers.

GoodLeap is a technology company delivering financing and software products for sustainable home solutions like solar panels and energy-efficient systems. They also support the nonprofit GivePower, which deploys water and clean electricity systems globally.