Client Support Manager

• Provide world-class customer service and help resolve questions or concerns
• Strategically partner with installers to improve customer experience and be a reliable collaborative partner
• Effectively manage a pipeline of projects to completion and conduct monthly partner due diligence checks
• Analyze data to spot trends and conduct collaborative investigations into possible fraudulent activities

This role helps make sustainable home solutions more accessible and affordable by ensuring excellent customer experience and supporting installers, contributing to GoodLeap's mission of financing sustainable technologies.

• Strong ability to multi-task and work independently
• Excellent written and verbal communication skills with ability to interact with high-profile partners
• Knowledge in solar, mortgage, and finance with ability to manage projects from start to finish
• Superior customer service skills with diligent record keeping and proficiency in Excel and data analysis

Compensation: $21/hour. The organization emphasizes a collaborative work culture and values rewarding careers.

GoodLeap is a technology company delivering financing and software products for sustainable home solutions like solar panels, batteries, and energy-efficient upgrades, with over $30 billion in financing since 2018. They also support the nonprofit GivePower, which provides water and clean electricity systems globally.