Bilingual Client Support Manager

Core responsibilities:

• Provide world-class customer service and help resolve questions or concerns
• Strategically partner with installers to improve customer experience and be a reliable ally
• Effectively manage a pipeline of projects to completion and conduct monthly partner due diligence checks
• Analyze data to spot trends and conduct collaborative investigations into possible fraudulent activities

This role helps make sustainable home solutions more affordable and accessible by ensuring excellent customer experience for homeowners and installers, supporting GoodLeap's mission to finance sustainable technologies.

Required skills and qualifications:

• Bilingual in Spanish required
• Proficient with Excel and analyzing data
• Knowledge in solar, mortgage and finance
• Excellent written and verbal communication skills with ability to interact with high profile partners
• Strong ability to multi-task, work independently, and manage projects from start to finish
• Superior customer service skills and diligent record keeping

Compensation: $22/hr. The organization emphasizes a collaborative work culture and values rewarding careers for extraordinary professionals.

GoodLeap is a technology company delivering financing and software products for sustainable home solutions like solar panels and energy-efficient upgrades. Their platform has facilitated over $30 billion in financing since 2018 and they support the nonprofit GivePower, which provides water and clean electricity systems globally.